Return & Refund Policy

At Morado, we strive to provide you with quality products and a seamless shopping experience. If you’re not satisfied due to a defect or issue, we’re here to help.

🔄 Return & Exchange Conditions

• Returns or exchanges are accepted only for products that are defective. You only request a return or exchange within 7 days of receiving the product.
• If pickup service is not available at your location, you will be required to self-ship the item to our address mentioned below.
• In certain cases, return/exchange charges may be applicable depending on the nature of the issue.

📦 Important Notes for Return Eligibility

• The product must be unused and unwashed due to hygiene reasons.
• It should be returned in its original packaging with all tags intact. Items without tags will not be accepted.
• Customized products are not eligible for return or exchange.

❌ Cancellation Policy

Orders can only be cancelled before shipment. Once your order has been shipped, cancellation through the website is no longer possible.